Customer Service

- Subsidised Shipping

Covid Update: (14/8/20) Please note that we continue to deliver to all states of Australia, including Victoria and Queensland as logistics is considered an essential service. All care is taken to ensure our customers and staff are kept safe during this challenging time.

We offer subsidised shipping at a flat rate of $70 within Sydney, and $190 to Melbourne, Brisbane metro areas, Canberra, Gosford, Wollongong, Newcastle areas! We also offer a 'pick up' service from our South Windsor warehouse in the Windsor area.

If your delivery address is outside the above-mentioned locations, don't worry. We want to look after all our regional and interstate customers. We can still offer a shipping subsidy and will work with you to keep the shipping cost very low. Please add your items and postcode to our checkout to get a subsidised shipping quote or contact us and we will gladly arrange a quote. Phone (02) 8850 2810 or email sales@woodburyhouse.com.au.

- Returns Policy

Your satisfaction is our number one priority. Therefore, Woodbury Furniture offers a 30 day money back satisfaction guarantee to our internet customers. If you need to return your purchase, please e-mail us and let us know the reason for your return. All returns must be sent back to us within 30 days of original delivery date, in the condition they were sold to you. You will receive credit for the merchandise purchased less the cost of shipping once we receive the product back. Please note this policy applies to standard items only and not custom-made furniture.

- Warranty Policy

Warranty periods for Woodbury Furniture items vary from product to product. The furniture is warranted to the original purchaser for a period as specified on each item page from the date of purchase against defects in the material and workmanship as to the furniture components. The word "defects", as used in this warranty, is defined as imperfections that impair the utility of the product. The warranty does not apply to normal wear and tear effects of the furniture. Normal wear and tear is defined as "the normal deterioration that is received by regular use of any piece of furniture".

This warranty does not cover damage, loss, or other conditions beyond Woodbury Furniture’s control such as damage resulting from unauthorized repair, negligence, misuse or abuse, acts of God such as: wind damage, hurricanes, tornadoes, floods, fire, monsoons, typhoons, cyclones, and any other events that are based on natural causes. This warranty only applies to furniture purchased from Woodbury Furniture directly.

Please note that mahogany furniture should not be placed near excessive heat sources such as in floor heating vents as this can dry out the wood and cause problems. Our warranty is not valid if a customer chooses to locate the mahogany furniture in such a place.

This warranty is expressly limited to the replacement of furniture components. If the furniture component is defective within the terms of the warranty, it will be the decision of Woodbury Furniture as to which method of resolution is used to repair the defective component. In the event of piece replacement, no assembly labour is included. This includes replacement of any item that can be replaced. If the customer feels that they cannot replace the defective component, the defective component may be returned to our warehouse for replacement at no cost to the customer.

In the unlikely event that a customer has a defect, we will require photos of the defect so that we can determine the extent of the defect to determine the most efficient solution to resolving the defect. We will require that the photos be emailed to us for evaluation.

- Freight Policy

We offer shipping Australia wide. Delivery will proceed from our Sydney warehouse located in Seven Hills. All of our shipments are comprehensively insured and we have negotiated excellent rates for our customers. Any damage occurring will be reclaimed by us. All of our furniture items are well packaged. Some furniture is flat packed and some items are already assembled.

The outside Sydney freight rates quoted on this site are for one driver only and therefore larger deliveries will require the customer to provide assistance unloading the truck. Please let us know if you require us to arrange for an assistant as this will be an additional charge. Customer pick up from our Seven Hills warehouse in Sydney is also accepted Wednesday and Friday between 9am and 5pm.

- Customer Finance Packages

See, Touch, Try – Now with up to 24 months interest free! Buy now pay later online! We offer up to 24 months interest free to approved applicants. Please contact us and we’ll organize a package that works for you and you could be enjoying your new furniture within days. Please note that this service may not apply to items that are already on sale or there may be an additional fee to use this service if the item being purchased is already on sale.