Collection: Customer Service
Subsidised Shipping
We offer subsidised shipping at a flat rate of $110 within Metropolitan Sydney, and $190 to Melbourne, Brisbane metro areas, Canberra, Gosford, Wollongong, Newcastle areas! We also offer a 'pick up' service from our South Windsor warehouse.
If your delivery address is outside the above-mentioned locations, don't worry. We want to look after all our regional and interstate customers. We can still offer a shipping subsidy and will work with you to keep the shipping cost very low. Please add your items and postcode to our checkout to get a subsidised shipping quote or contact us and we will gladly arrange a quote.
Returns Policy
Your satisfaction is our number one priority. Therefore, Woodbury Furniture offers a 30 day money back satisfaction guarantee to our internet customers who have not had the opportunity to see, touch and feel the furniture in person. If you need to return your purchase, please e-mail us and let us know the reason for your return. All returns must be sent back to us within 30 days of original delivery date, in the condition they were sold to you, unused with original packaging. You will receive credit for the merchandise purchased less the cost of shipping once we receive the product back. Please note this policy applies to standard items only and not custom-made furniture.
Warranty Policy
Warranty periods for Woodbury Furniture items vary from product to product. The furniture is warranted to the original purchaser for a period as specified on each item page from the date of purchase against defects in the material and workmanship as to the furniture components. The word "defects", as used in this warranty, is defined as imperfections that impair the utility of the product. The warranty does not apply to normal wear and tear effects of the furniture. Normal wear and tear is defined as "the normal deterioration that is received by regular use of any piece of furniture".
This warranty does not cover damage, loss, mould, rust or other conditions beyond Woodbury Furniture’s control such as damage resulting from unauthorized repair, negligence, misuse or abuse, acts of God such as: wind damage, hurricanes, tornadoes, floods, fire, monsoons, typhoons, cyclones, and any other events that are based on natural causes. This warranty only applies to furniture purchased from Woodbury Furniture directly.
Please note that mahogany furniture should not be placed near excessive heat sources such as in floor heating vents as this can dry out the wood and cause problems. Our warranty is not valid if a customer chooses to locate the mahogany furniture in such a place.
This warranty is expressly limited to the replacement of furniture components. If the furniture component is defective within the terms of the warranty, it will be the decision of Woodbury Furniture as to which method of resolution is used to repair the defective component. In the event of piece replacement, no assembly labour is included. This includes replacement of any item that can be replaced. If the customer feels that they cannot replace the defective component, the defective component may be returned to our warehouse for replacement at no cost to the customer.
In the event of a replacement for a defective or damaged product, we reserve the right to substitute the original item with the same or a similar product of equal or greater quality. This is because our commitment to excellence drives us to continually evaluate and partner with suppliers offering the best materials and craftsmanship. Please note that changes in our supplier network may result in replacement items differing slightly in appearance from the original product. We appreciate your understanding as we strive to deliver exceptional quality and service.
In the unlikely event that a customer has a defect, we will require photos of the defect so that we can determine the extent of the defect to determine the most efficient solution to resolving the defect. We will require that the photos be emailed to us for evaluation. An email detailing your concerns including images of the product can be sent to customer service. Please be sure to include your invoice number if known, and the full name as stated on the invoice.
Freight Policy
We offer shipping Australia wide. Delivery will proceed from our Sydney warehouse located in South Windsor. All of our shipments are comprehensively insured and we have negotiated excellent rates for our customers. Any damage occurring will be reclaimed by us. All of our furniture items are well packaged. Some furniture is flat packed and some items are already assembled.
The outside Sydney freight rates quoted on this site are for one driver only and therefore larger deliveries will require the customer to provide assistance unloading the truck. Please let us know if you require us to arrange for an assistant as this will be an additional charge. The quoted freight prices apply to ground floor access only. Additional fees may be charged for challenging access or staircases. Please include any relevant details in your order notes or contact our sales team at 1300 887 289.
Customer pick up from our South Windsor warehouse in Sydney is also accepted Mondays, Wednesdays and Fridays between 8.30am and 4pm. We ask that you please phone ahead 02 8840 2200 so that items can be picked ahead of arrival.
We prioritise a seamless delivery experience for every order. However, for Interstate and Regional areas utilising third-party logistics services, we must highlight that specific delivery dates cannot always be guaranteed. For items available in stock, we dispatch from our Sydney Warehouse within one week to a carefully selected third-party logistics (3PL) carrier. While we understand the value of order tracking, please be aware that issuing a tracking number might not always be possible. Rest assured, our team is dedicated to ensuring your purchases are delivered efficiently and promptly. Once your order is with the 3PL carrier, they will directly contact you to arrange a suitable delivery time. Thank you for your understanding and trust in our delivery process.
Customer Finance Packages
See, Touch, Try – Now with up to 24 months interest free! Buy now pay later online! We offer up to 24 months interest free to approved applicants. Please contact us and we’ll organise a package that works for you and you could be enjoying your new furniture within days. Please note that this service may not apply to items that are already on sale or there may be an additional fee to use this service if the item being purchased is already on sale.
Layby
Perhaps you are not quite ready to receive your Woodbury order straight away. This is often the case with large Furniture orders and we are happy to assist our Customers with this so that you do not miss out on a great sale price, and so that you do not have to stress about where to store the Furniture in the mean time.
A layby is a great option for many of our In-Store Clients and we are now making sure our Online Clients know about this option too!
A minimum deposit of 30% of the total value of the sale will be required in order to secure the price and allow us the time to have the order ready for you by the time you want it. Give us a call to discuss how we can organise a Layby for you. Depending on how long we layby for, another instalment may be required for holding.
Subsidised Shipping
We offer subsidised shipping at a flat rate of $110 within Metropolitan Sydney, and $190 to Melbourne, Brisbane metro areas, Canberra, Gosford, Wollongong, Newcastle areas! We also offer a 'pick up' service from our South Windsor warehouse.
If your delivery address is outside the above-mentioned locations, don't worry. We want to look after all our regional and interstate customers. We can still offer a shipping subsidy and will work with you to keep the shipping cost very low. Please add your items and postcode to our checkout to get a subsidised shipping quote or contact us and we will gladly arrange a quote.
Returns Policy
Your satisfaction is our number one priority. Therefore, Woodbury Furniture offers a 30 day money back satisfaction guarantee to our internet customers who have not had the opportunity to see, touch and feel the furniture in person. If you need to return your purchase, please e-mail us and let us know the reason for your return. All returns must be sent back to us within 30 days of original delivery date, in the condition they were sold to you, unused with original packaging. You will receive credit for the merchandise purchased less the cost of shipping once we receive the product back. Please note this policy applies to standard items only and not custom-made furniture.
Warranty Policy
Warranty periods for Woodbury Furniture items vary from product to product. The furniture is warranted to the original purchaser for a period as specified on each item page from the date of purchase against defects in the material and workmanship as to the furniture components. The word "defects", as used in this warranty, is defined as imperfections that impair the utility of the product. The warranty does not apply to normal wear and tear effects of the furniture. Normal wear and tear is defined as "the normal deterioration that is received by regular use of any piece of furniture".
This warranty does not cover damage, loss, mould, rust or other conditions beyond Woodbury Furniture’s control such as damage resulting from unauthorized repair, negligence, misuse or abuse, acts of God such as: wind damage, hurricanes, tornadoes, floods, fire, monsoons, typhoons, cyclones, and any other events that are based on natural causes. This warranty only applies to furniture purchased from Woodbury Furniture directly.
Please note that mahogany furniture should not be placed near excessive heat sources such as in floor heating vents as this can dry out the wood and cause problems. Our warranty is not valid if a customer chooses to locate the mahogany furniture in such a place.
This warranty is expressly limited to the replacement of furniture components. If the furniture component is defective within the terms of the warranty, it will be the decision of Woodbury Furniture as to which method of resolution is used to repair the defective component. In the event of piece replacement, no assembly labour is included. This includes replacement of any item that can be replaced. If the customer feels that they cannot replace the defective component, the defective component may be returned to our warehouse for replacement at no cost to the customer.
In the event of a replacement for a defective or damaged product, we reserve the right to substitute the original item with the same or a similar product of equal or greater quality. This is because our commitment to excellence drives us to continually evaluate and partner with suppliers offering the best materials and craftsmanship. Please note that changes in our supplier network may result in replacement items differing slightly in appearance from the original product. We appreciate your understanding as we strive to deliver exceptional quality and service.
In the unlikely event that a customer has a defect, we will require photos of the defect so that we can determine the extent of the defect to determine the most efficient solution to resolving the defect. We will require that the photos be emailed to us for evaluation. An email detailing your concerns including images of the product can be sent to customer service. Please be sure to include your invoice number if known, and the full name as stated on the invoice.
Freight Policy
We offer shipping Australia wide. Delivery will proceed from our Sydney warehouse located in South Windsor. All of our shipments are comprehensively insured and we have negotiated excellent rates for our customers. Any damage occurring will be reclaimed by us. All of our furniture items are well packaged. Some furniture is flat packed and some items are already assembled.
The outside Sydney freight rates quoted on this site are for one driver only and therefore larger deliveries will require the customer to provide assistance unloading the truck. Please let us know if you require us to arrange for an assistant as this will be an additional charge. The quoted freight prices apply to ground floor access only. Additional fees may be charged for challenging access or staircases. Please include any relevant details in your order notes or contact our sales team at 1300 887 289.
Customer pick up from our South Windsor warehouse in Sydney is also accepted Mondays, Wednesdays and Fridays between 8.30am and 4pm. We ask that you please phone ahead 02 8840 2200 so that items can be picked ahead of arrival.
We prioritise a seamless delivery experience for every order. However, for Interstate and Regional areas utilising third-party logistics services, we must highlight that specific delivery dates cannot always be guaranteed. For items available in stock, we dispatch from our Sydney Warehouse within one week to a carefully selected third-party logistics (3PL) carrier. While we understand the value of order tracking, please be aware that issuing a tracking number might not always be possible. Rest assured, our team is dedicated to ensuring your purchases are delivered efficiently and promptly. Once your order is with the 3PL carrier, they will directly contact you to arrange a suitable delivery time. Thank you for your understanding and trust in our delivery process.
Customer Finance Packages
See, Touch, Try – Now with up to 24 months interest free! Buy now pay later online! We offer up to 24 months interest free to approved applicants. Please contact us and we’ll organise a package that works for you and you could be enjoying your new furniture within days. Please note that this service may not apply to items that are already on sale or there may be an additional fee to use this service if the item being purchased is already on sale.
Layby
Perhaps you are not quite ready to receive your Woodbury order straight away. This is often the case with large Furniture orders and we are happy to assist our Customers with this so that you do not miss out on a great sale price, and so that you do not have to stress about where to store the Furniture in the mean time.
A layby is a great option for many of our In-Store Clients and we are now making sure our Online Clients know about this option too!
A minimum deposit of 30% of the total value of the sale will be required in order to secure the price and allow us the time to have the order ready for you by the time you want it. Give us a call to discuss how we can organise a Layby for you. Depending on how long we layby for, another instalment may be required for holding.
